Billing Coordinator
Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
As a Billing Coordinator, you’ll manage the full billing process, making sure invoices are accurate, accounts are reconciled, and any issues get resolved quickly. You will be responsible for keeping records organized, double checking client information, supporting audits when needed, and working with internal teams to keep everything running smoothly and accurately.
Things You’ll Do Here:
- Prepare and issue accurate and timely invoices for services rendered, ensuring compliance with contractual terms, correct pricing, applied discounts, and quantities.
- Maintain detailed, organized, and up-to-date billing records for audit and reference purposes.
- Validate and maintain accurate client billing information to ensure data integrity across all systems and system integration.
- Reconcile customer accounts by identifying and resolving discrepancies, including the investigation and correction of billing errors.
- Respond to customer inquiries regarding billing and resolve issues promptly and professionally to maintain client satisfaction.
- Document billing processes and procedures, updating documentation as needed to reflect changes and improvements.
- Contribute to ongoing process improvements to enhance billing efficiency and accuracy.
- Provide support during the year-end financial audit by supplying necessary documentation and explanations.
- Collaborate cross-functionally with sales, finance, and customer service teams to ensure seamless billing operations and client communication.
- Perform ad hoc projects and tasks as assigned to support departmental and organizational objectives.
What You’ll Bring to the Team:
- 3+ years of experience in billing, accounting, or similar roles.
- High school diploma
- Beginner to intermediate experience in NetSuite.
- Proficient analytical, problem-solving, and process improvement skills.
- Effective communication and interpersonal skills to partner with both internal teams and external stakeholders.
- High attention to detail and the ability to manage multiple priorities in a fast paced environment.
- Intermediate or stronger Excel capabilities.
- A motivated, self driven approach to work.
- Associate or Bachelor’s degree in Accounting, Finance, or a related field.
- Experience with Salesforce.
Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!
- Work Environment: You’ll need a quiet workspace that is free from distractions.
- Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
- Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
- Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.