Client Success Manager

Vālenz^® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
 

About This Opportunity: 

As a Client Success Manager, you’ll guide both strategy and operations to ensure clients have an exceptional experience with Valenz. You’ll take the lead in solving client challenges with our solutions, driving service excellence, and supporting retention and growth opportunities. In this role, you’ll also play a key part in fostering strong relationships, identifying upsell opportunities, and ensuring clients feel supported at every step. 

Things You’ll Do Here: 

• Manage a team of Client Success Specialists; grow, develop and mentor your team. 
• Develop and maintain deep knowledge of Valenz Health solutions, best practices, engagement programs, industry trends, product partners, and competition. 
• Develop, execute and iterate Broker and Consultant Client Success strategy. 
• Uncover business growth opportunities including new products and services that solve client pain points. 
• Identify client challenges/risks and develop solutions to proactively retain clients. 
• Lead internal projects, as requested, that assist with improved processes and better client satisfaction/outcomes. 
• Travel to meet face-to-face with large and strategic clients in partnership with Client Success Executives and other key internal partners; up to 25%. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. 

What You’ll Bring to the Team: 

• 8+ years of client-facing Client Success experience in employer benefit space 
• Positive track record of product knowledge, client retention and technical mastery. 
• Demonstrated experience in building a team, managing a CRM strategy, and execution of new programs, policies and procedures. 
• Ability to work cross-functionally to manage client expectations, requests, and resolve internal/external issues. 
• Proven ability to manage timelines and balance multiple deadlines. 
• Ability to motivate team members and lead by example. 
• Proven passion for customer service. 
• Excellent verbal, written and presentation skills. 
• Ability to handle sensitive and confidential information 

A plus if you have: 

• College degree in related field or equivalent education. 
• MA/MBA 

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!  

• Work Environment: You’ll need a quiet workspace that is free from distractions. 
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go! 
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. 
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. 

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.